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● HASSLE-FREE RETURNS

30-DAY RETURNS

Not the right part? We'll make it right, fast — with a prepaid return label on us.

OUR PROMISE

If the part doesn't fit, isn't what you ordered, or arrives damaged — we'll ship the correct part overnight and provide a prepaid return label. Zero hassle.

01
Contact Us
Call 1-800-NHP-HVAC or email support@nationalhvacparts.com with your order number and reason.
02
Get Your Label
We email a prepaid FedEx return label within 2 hours. Print it and stick it on the original packaging.
03
Drop It Off
Drop the package at any FedEx location. No appointment needed — over 60,000 locations nationwide.
04
Get Refunded
Refund processed within 48 hours of warehouse receipt, back to your original payment method.

What's Eligible

  • Parts returned within 30 days of delivery
  • Parts in original, uninstalled condition
  • Parts in original packaging with all hardware included
  • Wrong parts sent due to our catalog error — we cover all return and reshipment costs
  • Damaged on arrival — document with photos, full replacement shipped same day

What's Not Eligible

  • Parts that have been installed (electrical components, refrigerant-containing parts)
  • Special-order or custom items (noted on product page)
  • Parts returned more than 30 days after delivery
  • Parts with missing serial numbers or manufacturer seals broken

If you're unsure whether your part qualifies, call us before initiating a return — we'll work with you.

Trade Account Returns

Trade account holders get extended return windows (60 days) and dedicated return processing. Bulk returns of 5+ items get same-day processing and a dedicated RMA number for your records.

Ready to Start a Return?

Call or email us — we'll have your label ready within 2 hours.

📞 1-800-NHP-HVAC Email Support
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