PRIVACY POLICY

National HVAC Parts Supply Co. ("we," "our," or "us") operates nationalhvacparts.com. This policy describes how we collect, use, and share information about you when you use our website or make purchases.

Information We Collect

Information You Provide

• Name, email, phone, and shipping/billing address when you create an account or place an order
• Payment information (processed securely via Shopify Payments — we never store full card numbers)
• Messages you send through our contact forms or support channels
• Business information when applying for a trade account

Automatically Collected

• IP address, browser type, device type, and operating system
• Pages visited, time on page, and navigation paths (via Google Analytics)
• Cookies for session management and cart persistence

How We Use Your Information

• Process and fulfill your orders, including same-day dispatch and tracking notifications
• Provide customer support and respond to your inquiries
• Send order confirmations, shipping updates, and return status notifications
• Send promotional emails (only if you opt in — unsubscribe any time)
• Improve our website, product catalog, and customer experience
• Prevent fraud and ensure security of transactions
• Comply with legal obligations

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We share information only with:

• Shopify — our e-commerce platform provider (processes orders and payments)
• FedEx / UPS — shipping carriers who need your address to deliver orders
• Google Analytics — aggregate, anonymized analytics to understand site usage
• Law enforcement — only when required by law or to protect rights and safety

Cookies

We use essential cookies for shopping cart functionality and session management. We use analytics cookies (Google Analytics) to understand how visitors use our site. You can disable cookies in your browser settings, though this may affect cart and checkout functionality.

Data Retention

We retain order and account information for 7 years for tax and legal compliance. You may request deletion of your personal data (except where retention is legally required) by emailing privacy@nationalhvacparts.com.

Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data. California residents have additional rights under CCPA. To exercise any of these rights, contact us at privacy@nationalhvacparts.com.

Security

We use SSL/TLS encryption for all data transmission. Payments are processed by Shopify Payments (PCI DSS compliant). We do not store payment card numbers on our servers.

Contact

Questions about this policy? Email privacy@nationalhvacparts.com or call 1-800-NHP-HVAC.

National HVAC Parts Supply Co. · Chicago, IL · United States